COMPLAINT FORM

(Please fill out and submit this form only if you wish to file a claim within the statutory time limit. The form must be printed, signed, scanned, and sent to the email address listed on the website or included in the package containing the goods subject to the complaint).

Recipient (Seller):

Online Store:

Company: Seller (e-shop): Company:

Address: Prague, Wenceslas Square:

IDENTIFICATION NUMBER/REGISTRATION:

Email Address: Identification Number (IČO): Email Address

Phone number:

Consumer:

Name: Consumer: My name:

My address: Name: First and last name: My address:

My phone number and email address:

Exercising the right arising from defective performance (complaint)

Hello,

I ordered item number ............ from your store ..................... at the address ......... However, the product I purchased has the following defects:....................... ....................................

Please process the complaint as follows:............................

At the same time, I request written confirmation of the complaint stating when I exercised my right, the content of the complaint along with my request for repair/replacement, and confirmation of the date and method of resolving the complaint, including confirmation of the repair and the duration of the repair (if it is a repair and not a replacement).

Order date ................/Receipt date ......................

Order number:

The money for the goods, or for delivery, will be refunded in the same manner as it was received (in the case of a bank transfer, please provide the account number).

Consumer’s name:

Consumer’s address:

Phone: Email: Consumer: First and last name: Phone: Phone: Consumer: First and last name

In ................, on...............

(signature)

______________________________________

Consumer’s first and last name

List of attachments:

(*) Invoice for ordered goods No.

General information on filing a claim

As a consumer, you are required to prove the purchase of the item by presenting a proof of purchase or by other sufficiently credible means.

As a consumer, you cannot assert rights arising from defects that you caused yourself or that were known to you at the time of purchase. The same applies to defects for which we, as the seller, and you, as the consumer, have agreed on a price reduction. We are not liable for normal wear and tear.

The claim must be filed within 24 months at the latest. The claim must be filed immediately to prevent the defect from worsening and leading to the claim being rejected. If you report the defect immediately after discovering it, you will ensure that the claim is processed without any issues.

The claim will be processed only after we have informed you of it. If the statutory period expires, this is considered a material breach of contract, and you may withdraw from the purchase contract.